Privacy Policy

Welcome to Kalgera, the platform that supports trusted carers (Carers) of older people with the day-to-day management of their loved one’s (Client’s) finances. This is the privacy and cookies policy for www.kalgera.com (the Site), with registered company number 9610268, Luminance Healthcare Limited.

We do not provide care services or financial products or advice ourselves, nor are we acting as an agent or intermediary to any Client or Carer (other than as an agent for Carers to receive access to Clients’ financial transactions). As such, for the purposes of the Data Protection Act 1998:
• we are the data controller only in respect of processing your registration details and for operating the Site (including enabling the secure accessing of financial transactions, reminders and alerts); and
• the Clients are data controllers in respect of financial account access themselves. We are not responsible for their use of personal data.

We are committed to protecting your privacy online. We appreciate that you do not want your personal information distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have. By using the Site, you consent to the collection and use of information in accordance with this privacy policy.

We reserve the right to change this privacy policy from time-to-time by changing it on the Site. If a revision is material we shall, at our discretion, notify you. If you continue to use the site after any revisions take effect then you will be taken to have agreed to the revisions. This Privacy Policy was last updated on 1 November 2016.

In addition to this Privacy Policy, the following additional terms also apply to your use of our Platform:
• if you are a Client, our Client Terms; and
• if you are a Carer, our Carer Terms; and
• any additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on screen or be accessible via a link.

Information we may collect from you:

For Clients: We may collect and process the following information about you:
• information that you provide on registration including:
◦ your name, email address and phone number(s);
◦ the accounts you select to access;
◦ your payment information;
• in connection with an account sign-in facility, your log-in and password details, your Site usage history; and
• communications you send to us.

For Carers: We may collect and process the following information about you:
• information that you provide on registration including:
◦ your name, email address and phone number(s);
◦ your payment information;
• in connection with an account sign-in facility, your log-in and password details, your Site usage history; and
• communications you send to us.

When you visit the Site we may, by means of cookies and/or other similar technologies, automatically collect additional information about you, such as the type of internet browser or mobile device you use, any website from which you have come to the Site, your IP address (the unique address which identifies your computer or mobile device on the internet) and/or the operating system of your computer or mobile device. 

We use cookies and/or other similar technologies, either alone or in combination with each other to create a unique device ID, to:
• remember that you have visited us before. This means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;
• customise elements of the content of the pages of the Site; and
• collect anonymous statistical information about how you use the Site (including how long you spend on the Site) and where you have come to the Site from, so that we can improve the Site and learn which parts of the Site and which functions of the App are most popular with users.

Some of the cookies used by the Site are set by us and some are set by third parties who are delivering services on our behalf.

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser or device settings to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device. Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of the Site.