Stories

Paula's story: Scam misery cost Mum living overseas thousands

Paula's story: Scam misery cost Mum living overseas thousands

Paula’s parents took early retirement overseas, but when her Dad passed away her Mum was left to pick up the pieces. Isolated, lonely and vulnerable, Paula’s Mum turned to internet chat rooms and social media for comfort and company but instead found a gang of scammers who took more than £30.000 of her savings.

David's story: Keeping it together after a dementia diagnosis

David's story: Keeping it together after a dementia diagnosis

"My father was 75 years old when an injury landed him in hospital and doctors diagnosed dementia." David witnessed a sudden and rapid physical and cognitive decline in his grandfather, father and uncle as soon as they were diagnosed with dementia. He describes the coping mechanisms that effectively concealed the early signs of the disease and the emotional difficulties faced by family losing a part of themselves as their loved ones ‘disappear.’

Arjun's story: Supporting Mum living abroad to manage her money

Arjun's story: Supporting Mum living abroad to manage her money

Arjun’s family is scattered across the globe. He lives in the UK, his sisters in Australia and his 71-year old Mum in India. Not only does he have to coordinate decisions across multiple time zones, but he and his siblings have young families of their own and time for their Mum can be limited. A digital solution that offers secure access to a simple overview of all the financial accounts could help them all to manage Mum’s money better.

James’ story: My struggle to bring order to Dad's financial chaos

James’ story: My struggle to bring order to Dad's financial chaos

Although James was a chartered financial advisor, he could not persuade his Dad to share money responsibilities with his Mum and relinquish the paper-based ledger he used to record all the household’s finances for decades. As his Dad’s dementia worsened, James felt even less able to press to see his parents’ affairs. After his Dad passed away, James found a huge muddle of accounts and unpaid bills that took months to sort through and cost his Mum thousands.

Stephanie's story: Wading through money molasses as Dad's carer

Stephanie's story: Wading through money molasses as Dad's carer

Stephanie was preparing to say a ‘long goodbye’ to her 78-year old father who had Parkinson’s disease. Her 73-year old mother was his full-time carer, so both her parents were housebound and needed a lot of practical and emotional support. Sorting out the financial aspects of her Dad’s life was unexpectedly complex and ended up consuming much of Stephanie’s time and energy…